Frequently Asked Questions
Everything you need to know about shopping for your home at Matchbox.
How long will it take for my furniture to arrive?
Standard shipping usually takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
Do you offer assembly services for large items?
Yes, we offer professional assembly for an additional fee at checkout. Our team will handle the setup and remove all packaging materials from your home.
Are your textiles and fabrics sustainably sourced?
At Matchbox, we prioritize quality and ethics. Over 80% of our linens and upholstery are OEKO-TEX certified, ensuring they are free from harmful chemicals.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery status in real-time.